After 13 months of use, my Android One started failing badly. I took it to a Verizon office and was told that a “hard boot” might fix the glitches; it would wipe out all my data, but since that was backed up by Google, this wouldn’t be a problem. I alerted the Verizon person to the fact that I rarely used my gmail account, and stayed permanently logged on to it, so I did not remember my password. “Oh, we can reset it,” he said blithely. He lied.
A hard boot fixed the phone but I am pretty sure it would be wrong to apply one to the Verizon guy. For no matter times I have filled out relevant Google form it will not allow me to reset the password, and all my contacts, as well as my gmail account, are lost. And so is my patience!