Occasionally I come across a quotation that just resonates. Here’s an example, from the Department of “I’ll Have What He’s Having.”
Q. What is the most important lesson youâ€™ve learned about leadership through the years?
A. You canâ€™t change people. As a leader, thereâ€™s a real temptation to try to change people or help people get to where you want them to go. And I learned, actually through experience, that you canâ€™t change someone. All you can do is help them help themselves.
And so I spend a lot less time than I used to trying to make people do something that either they canâ€™t do, or donâ€™t want to do, and spend more time illuminating what needs to get done. And if they make the choice to do it, great. If not, get them into a role where they can do what theyâ€™re good at.
That’s John Donahoe, president and CEO of eBay, talking to the New York Times recently.